Hosting. Updates. Support.
First and foremost we are a compliance based software company, so we offer cloud hosting at several Godaddy server banks to secure your compliance images and customer ticket data and offer 24/7 access via BOSS. Program Updates, with scrap laws constantly evolving and changing we include program updates to guarantee your state compliance ongoing. Tech Support, due to the advanced integration between software and hardware, chat support is included via our online chat desk Monday-Friday.
We offer a 30 day 100% Compliance Guarantee, if the scrap laws change we guarantee your compliance within 30 days or your money back. We offer no refunds for software licenses or services outside of the compliance guarantee. Hardware refunds are not available once the hardware has been opened and connected to your software. Standard manufacturer's warranties are transferred.
We accept ACH auto bank checking account payments for license fees and monthly payments. We accept all forms of credit card and debit cards and charge an administration surcharge for all credit card transactions and cash payments.
All software is downloaded via our back office online or available at the Google Play Store for instant over the air downloads at no charge. Online installs and training are included in your one time license fees. For additional fees we offer onsite install assistance, showing you where to mount your cameras and computers. Onsite training packages are available and are not included in your license fees or monthly fees.
Live Online Chat Support is available 5AM to 3PM Pacific Standard Time Monday thru Friday on our Support page. (8AM to 6PM EST) Emergency support is available via email at Support@popscrap.com for after hours and weekend assistance.
Scrap yard consulting services. This service includes material and customer traffic flow studies in relation to software usage and camera placement. Pre-sales consulting and inspections are available upon request anywhere in the world. PopScrap offers additional cash security management services, security camera services, and compliance monitoring services. Brokering services for all metals and bottle beverage types.